RETURN POLICY

🧡 RETURN POLICY

We want your experience with our amber jewelry to be flawless. If the item did not meet your expectations, you may return it within 14 calendar days from the delivery date.

🔄 Return conditions:

  • The item must be unused, undamaged, and in its original packaging with all labels intact

  • The buyer must provide proof of purchase (invoice or order number)

  • Return shipping costs are covered by the buyer, except in cases of damaged or faulty items

💡 Return process:

  1. Contact us via email at sales@myamberjewels.com, stating your order number and the item you wish to return

  2. We’ll send you detailed instructions and the return address

  3. Once we receive and inspect the item, a refund will be issued within 5 business days

⚠️ Important notes:

  • Custom-made amber items cannot be returned

  • Earrings and other personal jewelry are only returnable if they have not been worn, in compliance with hygiene regulations